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["Action Plan from Leader to improve KPI in JUNE"]
["Daily","2025-06-01","2025-06-02","2025-06-03","2025-06-04","2025-06-05","2025-06-06","2025-06-07","2025-06-08","2025-06-09","2025-06-10","2025-06-11","2025-06-12","2025-06-13","2025-06-14","2025-06-15","2025-06-16","2025-06-17","2025-06-18","2025-06-19","2025-06-20","2025-06-21","2025-06-22","2025-06-23","2025-06-24","2025-06-25","2025-06-26","2025-06-27","2025-06-28","2025-06-29","2025-06-30"]
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[" قراءة وفهم استفسارات العملاء المتكررة ووتحضير ملف للردود عليها واتخاذ الاجراء الصحيح لتوجيه الموظفات"]
["مراجعة يومية لتسجيلات المكالمات والاخطاء وتقديم ملاحظات لتوجيه الموظفات بناء عليها "]
["التذكير ببروتكول المكالمه ( برشور , ايميل , واتس , نوت ) "]
["التذكير بالإجراءات الاحترازيه لحالات الاحتيال باتباع جميع الخطوات والاسئله التحققية عند اعاده تنشيط القنوات"]
["Weekly","1st",null,null,null,null,null,null,"2nd",null,null,null,null,null,null,"3rd",null,null,null,null,null,null,"4th"]
[]
["اجتماع اسبوعي لمناقشة التقييمات والمعايير الاساسيه و توضيح مستوى الفريق نهاية الأسبوع للجودة ومدة المكالمة للعمل على تحسينها وتطويرها ولتحفيزهم لأداء افضل للأسبوع التالي و لتبادل المعرفة بين الموظفات  وخلق بيئه اجتماعيه وعمليه افضل."]
["تدريب دوري على محاكاة المواقف الصعبة وذلك لتحسين استجابة الموظف للتعامل مع العملاء لحل المشكلات وتحسين مهارات التواصل "]
["اختبارات قصيره عن طريق استبيان قوقل لاكثر الأخطاء شيوعا والأكثر استفسارات"]
["Monthly"]
["موظف الشهرللأفضل أداء ويرتكز ذلك على ( الجوده وعدم الغياب )"]